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New Member
Posts: 4
Registered: ‎09-09-2019

Insignia TV Netflix Issue

When using Netflix on my Insignia smart TV, some of the shows are very dark and unable to see the picture, while others are clear and working properly.

 

Please help!

 

 

New Member
Posts: 4
Registered: ‎09-09-2019

Re: Insignia TV Netflix Issue

Model number is NS-43DF710CA19

Posts: 6,972
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Registered: ‎11-30-2015

Re: Insignia TV Netflix Issue

Greetings and welcome, gpater,

 

The variances in the picture lighting or sound dynamics can be a tad annoying. Thank you for reaching out to share what you’ve identified as outside of the realm you’d consider normal. We appreciate the time you’ve taken to post to us.

 

Display resolution and picture quality can vary depending on the what you’re streaming. It’s possible that it could be application related. Can you please verify if the quality improves upon streaming the same shows on a different device? This will allow us to pinpoint if the root of the issue with your TV or content. Also, can you please share what troubleshooting steps you’ve already taken?

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎09-09-2019

Re: Insignia TV Netflix Issue

Hi,

 

I have streamed the same show using chromecast through my TV and the picture was bright and clear, where streaming the show via my insignia TV, the same show is dark. I noted that other shows through my insignia are bright while others are appearing dark. I have done no other trouble shooting at this point.

 

Thank you!

 

 

Posts: 6,972
Topics: 140
Kudos: 421
Solutions: 321
Registered: ‎11-30-2015

Re: Insignia TV Netflix Issue

Hello, gpater,

 

Thanks for sharing that you were able to compare the content on two different devices using the same TV. It’s possible that Hulu app downloaded on your TV may be playing at a different resolution than what you’re sharing from using Chromecast. Can you please verify that both content you were streaming was the same resolution? Can you please try to power cycle your TV? You’d be able to do this by unplugging your TV from power for a few minutes than plugging it back in. Also, we’d recommend resetting the TV back to factory defaults. If neither of the steps resolve the issue, our teams at (877) 467-4289 would be happy to provide some more troubleshooting assistance.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎09-09-2019

Re: Insignia TV Netflix Issue

Unfortunetly this did not solve the issue. I'll try calling the number you gave me to determine what the next step is with this TV issue. Thank you. 

Posts: 6,056
Topics: 83
Kudos: 577
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Registered: ‎12-23-2016

Re: Insignia TV Netflix Issue

[ Edited ]

Hi, gpater,

 

Thanks for giving that a try, and letting us know it didn't work.

 

Please come on back with an update after you get a solution, so that you can share it with the community here. 

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎11-09-2019

Re: Insignia TV Netflix Issue

I have the same issue. Is there a fix?
Posts: 6,056
Topics: 83
Kudos: 577
Solutions: 345
Registered: ‎12-23-2016

Re: Insignia TV Netflix Issue

Hello, souvlakki,

 

Welcome tot he community! I appreciate you reaching out.

 

If the troubleshooting steps Mariah posted above do not help, please give Insignia Support a call at (877) 467-4289. We'll see if we can help getting that color balance right in Netflix.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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