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Posts: 1
Registered: ‎11-22-2021

Insignia TV NS-43D420NA20 won’t turn on no standby light



My TV won't turn on. I purchased from Best Buy earlier this year. It was manufactured in Jan 2021. The standby Iggy is off. And the tv has been on a surge protector the whole time. I have tried:

1) power cycle 60 seconds

2) power cycle while holding on/off button for 15 seconds

3) different outlet


Is there anything else I can try? Is there anyway to check for a warranty?

Posts: 10,446
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Registered: ‎11-10-2008

Re: Insignia TV NS-43D420NA20 won’t turn on no standby light

According to here :


Your TV comes with a 1 year limited warranty. If this TV is under a year old I would contact Insignia Support or stop by your local Best Buy for warranty options as its a Best Buy Brand.


Sounds like you tried everything. According to the sheet you can take it into Best Buy with your purchase receipt or proof of purchase for warranty service.



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Registered: ‎10-19-2020

Re: Insignia TV NS-43D420NA20 won’t turn on no standby light

Hey there, Jamielynn121!


Thank you so much for reaching out about this, and welcome to our online space! I'm sorry to hear that you're running into issues with your TV. In this day and age, one of the most frustrating things are issues with electronics. Hockeycanuck does make a fantastic point in that Best Buy does own Insignia. So, we do have a little more leeway with a product like this. I would be happy to help you do a little more troubleshooting first. And then we can assess our other options if all else fails. 


To get started, could I have you please reach out to me directly via Private Message and verify your full name, phone number and email address? From there, I can dig in and get this going for you. I look forward to hearing back!



Caleb H|Social Media Specialist | Best Buy® Corporate
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