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Posts: 2
Registered: ‎03-10-2020

Insignia TV NS-39DR510NA17 is muting/unmuting itself! What can I do?

Hello!

 

I purchased this TV from Best Buy a while ago and today, out of nowhere, it starting muting and umuting itself. I restored to Factory Settings, disconnected for more than an hour and it got worse. What can I do?

 

Please help!

 

- MY

 

Posts: 7,189
Topics: 116
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Registered: ‎12-23-2016

Re: Insignia TV NS-39DR510NA17 is muting/unmuting itself! What can I do?

[ Edited ]

Hello, MY,

 

Welcome to our community, and thanks for reaching out. Having your audio drop while watching TV is super annoying. I'd like to see if I can help troubleshoot this.

 

To get started, does this happen no matter what input you are using? For example, does it happen both when watching television and playing video games or viewing Blu-Ray movies?

 

In addition, are you using the TV's speakers or an external audio solution?

 

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎03-10-2020

Re: Insignia TV NS-39DR510NA17 is muting/unmuting itself! What can I do?

The TV is not connected to anything but the WiFi. I just use it for Netflix and it has been working correctly until today. 

Posts: 7,189
Topics: 116
Kudos: 388
Solutions: 394
Registered: ‎12-23-2016

Re: Insignia TV NS-39DR510NA17 is muting/unmuting itself! What can I do?

Hi, MY,

 

In that case, please give Insignia support a call at (877) 467-4289. We'll see if we can offer any in-the-moment troubleshooting and see what repair options may exist if that doesn't help.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!