03-10-2020 04:29 PM
I purchased this TV from Best Buy a while ago and today, out of nowhere, it starting muting and umuting itself. I restored to Factory Settings, disconnected for more than an hour and it got worse. What can I do?
03-10-2020 06:25 PM - edited 03-10-2020 06:26 PM
Welcome to our community, and thanks for reaching out. Having your audio drop while watching TV is super annoying. I'd like to see if I can help troubleshoot this.
To get started, does this happen no matter what input you are using? For example, does it happen both when watching television and playing video games or viewing Blu-Ray movies?
In addition, are you using the TV's speakers or an external audio solution?
03-11-2020 08:37 AM
In that case, please give Insignia support a call at (877) 467-4289. We'll see if we can offer any in-the-moment troubleshooting and see what repair options may exist if that doesn't help.