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Posts: 2
Registered: ‎02-04-2023

Insignia TV - Can’t Change Picture Settings

Recently purchased an Insignia Fire TV. When I try to change picture settings, I click settings -> picture. When I get to the full list of backlight, contrast, brightness, etc. I can only select the first one, backlight. It will not allow my to scroll to the rest. I have tried a soft and hard reboot. Seems quite disappointing for a brand new TV to have these feature problems.
Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Insignia TV - Can’t Change Picture Settings

Hello, wils!


Thanks for reaching out on our forum for support with your TV. I know how concerning an input issue like that can be, and I'm hoping I can assist online.


You mentioned already trying to power cycle and reboot the TV. Outside of those actions, you may want to make sure the firmware is current on the TV. You can likely find that within the user menu, then selecting support, contact, or help, then update firmware/software.


Please let me know if this resolves the picture setting issue you're experiencing, and if not, I can try and see what other options there may be to assist.



Allison|Social Media Specialist | Best Buy® Corporate
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