Televisions & Home Theater Accessories

[Keira_kagay]

I just received my order and upon putting it together, i noticed something was wrong! The manufacturer did not make it correctly!!
How sad!
Now Im on hold for OVER AN HOUR!
What is Best Buy going to do about this faulty order?
I already JUST had a complaint about their customer service a week ago...and now THIS??

[KyleR-BBY Senior Social Media Specialist]

Hello, Keira_kagay,

Thanks for joining our community, and for getting in touch about this. I’m sorry your TV stand isn’t going together correctly.

Could you please share the model number on that stand and the specific issue you’re having? That may help me provide some troubleshooting.

Sincerely,

[Keira_kagay]

NS-HWG1965
I already got ahold of geek squad..but IM supposed to deliver the faulty TV stand even though the box was tore up and in recycling already because I wasnt expecting horrible build quality.
I have to buy a new box and ship it out.
I dont have a truck. I dont have the extra money to buy a new box for something that wasnt even MY fault.

[KyleR-BBY Senior Social Media Specialist]

Hi, Keira_kagay,

If you need to do a return or exchange, you should be able to at your local Best Buy, as long as it is not closed due to the pandemic. You can do that without the box, if you no longer have it.

Sincerely, 

[Keira_kagay]

I get that, but all the parts are still too big for my vehicle to transport. Hence, why I had it delivered instead of picked up at the store.

[Kayla-BBY Social Media Specialist]

Hey there, Keira_kagay,

Thanks for telling us why you feel transporting this TV cabinet to a store is not an option for you. While not the answer you’re hoping for, if wanting to return an item via mail, you will need the product to be in a sealed box for the transport. Using your forum registration information, I believe I may have found your original order and it looks like a replacement is being sent to your home. Perhaps you could use the box from the replacement product for your return if you want to do that via mail. For more information about returns and exchanges, please see the Best Buy Return & Exchange Promise here.

If there is something else we can assist with in the future, please feel free to reach back out.

Thank you,

[Keira_kagay]

Thats a great solution! Good thing the tv stand is practically put together though with wood glue.
But ill figure out how to take it apart HOPEFULLY without it breaking it.

Also, does a delivery company come and pick it up for free then?

[KyleR-BBY Senior Social Media Specialist]

Hi, Keira_kagay,

We may be able to help out with getting that picked up. Once that replacement comes in and you get the old stand boxed back up, please send in a private message by using the link in my signature below this post.

We’ll need to confirm your name, email address, phone number and order number to get started. We don't want to have that scheduled before the item is ready to pick up, so it's best to wait until you have the replacement. 

Sincerely,

[Keira_kagay]

Okay, that sounds good to me.
Waaaay more informative then the call that I placed woth Geek Squad.
Thank you for ACTUALLY coming up with a solution for me instead of saying "oh well, nothing I can do, its policy."

Is this link not viewable through mobile device? I can't seem to find the link to Direct Message.

[Keira_kagay]

(I figured it out, nevermind)