04-22-2021 12:00 PM
I have model NS-50D510NA17and have been having trouble pairing my remote with the TV. Everything works except the sound. This all started after hooking up a sound bar, which i eventually removed and am just using the TV. I have used all the codes for the paring and nothing works to control everything.
I have tried resetting the TV and nothing seems to fix the sound. I ended up buying a new remote and the sound works with that but not the rmote with teh TV box.
04-23-2021 12:12 PM
Thanks for checking in with us.
You have done everything possible in this situation. Please connect with Insignia for further troubleshooting and assistance at (877) 467-4289.
All the best!