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New Member
Posts: 2
Registered: ‎10-01-2018

Insignia Roku keeps resetting

Hello, I purchased an Insignia w/Roku in February. Recently while watching Hulu the TV will turn off, then it looks like it cycles through a system reset. I have checked for updates. It appears it only happens when streaming Hulu. The TV isn't even a year old... seems like a problem that is fixable, but I can't figure it out.

Model #NS-39DR51ONA17

Thanks!
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Best Buy Employee
Best Buy Employee
Posts: 10
Registered: ‎07-17-2018

Re: Insignia Roku keeps resetting

I would try factory resetting the TV. Keep in mind you'll lose all stored information on it. I can't imagine there will be much to lose, other than downloaded apps and/or saved log in information. It will restore the OS back to the way it was when you first turned it on.

-TyC

Although I am a Best Buy employee, my posts contain my personal opinion and do not reflect the views of Best Buy.
Highlighted
New Member
Posts: 2
Registered: ‎10-01-2018

Re: Insignia Roku keeps resetting

Ok, I tried that. It worked for about two hours...did it again. 

Highlighted
Best Buy Employee
Best Buy Employee
Posts: 10
Registered: ‎07-17-2018

Re: Insignia Roku keeps resetting

In that case, I would reach out to your nearest Best Buy location to see what options they may be able to provide.
-TyC

Although I am a Best Buy employee, my posts contain my personal opinion and do not reflect the views of Best Buy.