10-06-2018 07:01 AM
10-09-2018 12:46 PM
Welcome to our community! Thank you for sharing you’re having some issues with streaming with your 39” Insignia TV. I understand how frustrating streaming issues can be.
Have you power cycled your TV to see if that improves the streaming issues you’re having? Have you reset the TV back to the factory settings in case something got moved in the settings. It doesn’t appear this is a known issue with your TV from the reviews I took a look into, and there hasn’t been a firmware release for it recently.
While reviewing the owner’s manual I did notice it did mention which firmware it should be on. Can you please check your Roku TV software has been updated to version 7.5, or higher? You can check this by choosing Settings>Systems>About. Also, is your router using a 5 Ghz connection that also supports dual band? When testing the speed of the streaming versus what other things are pulling from connection? The owner’s manual recommends to limit other uses of your internet while streaming to mitigate the issues present. We look forward to your reply to see what other advice we can share with you at this time.
10-10-2018 05:25 AM
10-10-2018 10:08 AM
Thank you for confirming what troubleshooting steps you performed. We really do appreciate it. I’m sorry to hear that your TVs aren’t meeting the expectations you had for them. I understand how frustrating that can be.
You’re more than welcome to give our advanced support team a call at 1-877-467-4289. They’d be happy to help you troubleshoot further.