Televisions & Home Theater Accessories

[Jprimeau1973]

Ns-39dr510na17 is the model of my three insignia roku TVs. I have image quality issues with all of them. Streaming the Spectrum app I often gets lags, pauses, or resolution so poor that you cant see what's on the tv. I have an Orbi mesh network that I speed test on my phone and laptop all over the house at no less than 100 MBS. The main Orbi router sits directly under one of my insignia tvs, so the signal is never going to be better than that. Yet I still have all of these issues. I ran a Netflix speed test on the tv and it says 22 MBS at best. Since there is no network jack I tried a usb connector to my router, and the speed test on Netflix was actually slower. I have tried a bunch of stuff over the last few months all to no avail. How do we fix this? As a note, I have a samsung tv in my living room that is no where near my wifi router and I never have any screen issues. So it's obviously something with the insignia tv. Tell me I didnt spend $600 for nothing...

[Mariah-BBY Retired: Social Media Specialist]

Greetings jprimeau1973,

Welcome to our community! Thank you for sharing you’re having some issues with streaming with your 39” Insignia TV. I understand how frustrating streaming issues can be.

Have you power cycled your TV to see if that improves the streaming issues you’re having? Have you reset the TV back to the factory settings in case something got moved in the settings. It doesn’t appear this is a known issue with your TV from the reviews I took a look into, and there hasn’t been a firmware release for it recently.

While reviewing the owner’s manual I did notice it did mention which firmware it should be on. Can you please check your Roku TV software has been updated to version 7.5, or higher? You can check this by choosing Settings>Systems>About.  Also, is your router using a 5 Ghz connection that also supports dual band? When testing the speed of the streaming versus what other things are pulling from connection? The owner’s manual recommends to limit other uses of your internet while streaming to mitigate the issues present. We look forward to your reply to see what other advice we can share with you at this time.

Respectfully,

[Jprimeau1973]

In reviewing your email, some responses...

Yes, the tv has been power cycled numerous times.
Yes the tv has been reset to factory defaults numerous times.
Software is version 8.1.0 build number 4140-12
And yes, the Orbi Network runs 5ghz, tri-band.

Again, the three Insignia TVs all run at 20 mbs off of the network, while my two Samsung TVs, which are no where near the Orbi router or two satellites run at 60mbs and more. Seems like the Insignia TVs have a very poor network adapter. Which would be highly disappointing since Wifi is how these TVs are set to run, since they didn't even include a network jack!

It's not a network activity issue as I have tested the speed of these TVs when there is no one else home. They just don't have great speed.

How does this get resolved? Best Buy promoted these to me big time when I was discussing with the Sales rep. These were "one of the best TVs" at this size.

So far I am very dissatisfied with my investment...

[Mariah-BBY Retired: Social Media Specialist]

Hello Jprimeau1973,

Thank you for confirming what troubleshooting steps you performed. We really do appreciate it. I’m sorry to hear that your TVs aren’t meeting the expectations you had for them. I understand how frustrating that can be.

You’re more than welcome to give our advanced support team a call at 1-877-467-4289. They’d be happy to help you troubleshoot further.

Kindly,