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New Member
Posts: 1
Registered: ‎04-05-2020

Insignia Roku TV

The TV was working just fine and then all of a sudden it wouldn't turn on with a remote or via google mini. I can manually turn the tv on by the power button on the TV. Remotes and google Minis work fine once it's on. It is almost as if the tv won't connect to the internet until it's powered on. We've had this TV for about a year and this has never happened.

Posts: 7,189
Topics: 116
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Registered: ‎12-23-2016

Re: Insignia Roku TV

Hi, mzastre,

 

Thanks for joining our community, and for reaching out.

 

My best suggestion to get this working is to run a factory reset on the television, and then reconnect it to everything. That will hopefully get it working again.

 

If you can give me the model number, I can see if I can get you some instructions on how to do that.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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