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Posts: 1
Registered: ‎12-02-2018

Insignia Roku TV keeps turning off

I purchased a 39" Insignia Roku TV about 4 months ago and while watching Netflix or Hulu Live TV (I don't have regular cable) the TV just randomly restarts. 

 

A few days ago I noticed there was a software update so I performed it and its still restarting. Its getting pretty annoying as it happens less than every hour.  Is this a known issue?

 

 

Insignia 39" Roku TV

Model#- NS-39DR510NA17

Software version- 8.20 Build 4170-12

Roku TV (built in) 5315x

Posts: 6,287
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Registered: ‎11-30-2015

Re: Insignia Roku TV keeps turning off

Greetings, flexfanatic –

 

Thank you so much for your patience as you had waited for our reply! We really do appreciate it. If the same issue would occur with my TV, it would drive me crazy. I’d be happy to offer some troubleshooting advice for you.

 

Can you please try to power cycle your TV? Have you attempted to reset your TV back to factory settings? It sounds like an issue might’ve occurred upon downloading that recent firmware from Roku. We look forward to your reply to learn more about this issue.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
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