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Posts: 1
Registered: ‎12-02-2018

Insignia Roku TV keeps turning off

I purchased a 39" Insignia Roku TV about 4 months ago and while watching Netflix or Hulu Live TV (I don't have regular cable) the TV just randomly restarts. 


A few days ago I noticed there was a software update so I performed it and its still restarting. Its getting pretty annoying as it happens less than every hour.  Is this a known issue?



Insignia 39" Roku TV

Model#- NS-39DR510NA17

Software version- 8.20 Build 4170-12

Roku TV (built in) 5315x

Posts: 7,326
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Kudos: 261
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Registered: ‎11-30-2015

Re: Insignia Roku TV keeps turning off

Greetings, flexfanatic –


Thank you so much for your patience as you had waited for our reply! We really do appreciate it. If the same issue would occur with my TV, it would drive me crazy. I’d be happy to offer some troubleshooting advice for you.


Can you please try to power cycle your TV? Have you attempted to reset your TV back to factory settings? It sounds like an issue might’ve occurred upon downloading that recent firmware from Roku. We look forward to your reply to learn more about this issue.



Mariah|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎03-09-2019

Re: Insignia Roku TV keeps turning off

I am experiencing this too, may be correlated to recent firmware update. Its 2 months out of warranty and has never done this before. Ive read lots of posts about this issue as far back as 2015. Whats going on Insignia and how to resolve?
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Registered: ‎12-26-2018

Re: Insignia Roku TV keeps turning off

Hello @Bus933s,


A firmware update can often cause a number of glitches but they are easy to fix. Please attempt the steps layed out by Mariah-BBY from the previous post (power cycling and/or a factory reset). If not resolved you can contact Insignia Support directly at 1-877-467-4289 for real-time troubleshooting. I hope this helps get your system up and running smoothly as before. Take care!

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
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Registered: ‎09-29-2008

Re: Insignia Roku TV keeps turning off