Televisions & Home Theater Accessories

[BerkleyJL]

My TV keeps going into headphone mode by itself, with no one (authorized) using the app for private listening and no one plugging in any headphones to the TV.  I found the thread here about going to the home screen and unplugging all HDMI devices for 30 seconds to reset the sound, and that works...usually.

But I shouldn't have to be doing this 2-3 times every day.  Is there any way I can completely disable this feature so the sound will always be through the speakers?

[John-BBY Social Media Specialist]

Welcome to our community, BerkleyJL.

Since you've tried the actions we would typically suggest, I recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting your TV in real time.

I hope this helps. Thank you for writing to us.