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Posts: 1
Registered: ‎09-16-2019

Insignia Roku TV Model Number NS-43DR620NA18 Black Screen with Audio

I was watching TV through the coax cable and all of a sudden my screen went black.  I have model number NS-43DR620NA18.  I dont have any HDMI cables plugged into this TV and I dont have an ethernet cable plugged in only the coax.  I followed the troubleshooting recommendations by unplugging it for up to ten minutes, factory resetting it by pressing the reset button, and changing the outlets/cables, but it is still black.  I have not seen any solutions that work in the forums for my model.  If anyone has the answer please let me know thanks.

Posts: 6,601
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Registered: ‎12-23-2016

Re: Insignia Roku TV Model Number NS-43DR620NA18 Black Screen with Audio

[ Edited ]

Hi, cvaughn1,

 

Thanks for joining the Best Buy Community forums, and for being an Insignia customer. I'm sorry to hear that your television went blank on you. Having something like that happen isn't ever fun.

 

Are you getting any power to the TV at all? Is the power light on, and do you get sound?

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 25
Registered: ‎11-02-2014

Re: Insignia Roku TV Model Number NS-43DR620NA18 Black Screen with Audio

I'm having the exact same issue with this tv too, there is sound and the power light does work but no picture, just a black screen. It's a shame geek squad can't look at this tv in store just because it's a couple of inches too big.
Posts: 6,601
Topics: 96
Kudos: 590
Solutions: 361
Registered: ‎12-23-2016

Re: Insignia Roku TV Model Number NS-43DR620NA18 Black Screen with Audio

Hi, Fadeca,

 

Welcome back to the forums. I'm sorry that your television is having issues as well.

 

Have you followed all of those troubleshooting steps cvaughn1 posted above? If not, please give those a shot. If that doesn't help, please let me know.

 

Sincerely, 

Kyle R|Social Media Specialist | Best Buy® Corporate
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Regular Member
Posts: 25
Registered: ‎11-02-2014

Re: Insignia Roku TV Model Number NS-43DR620NA18 Black Screen with Audio

I just tried to reset it, still no picture, I just wanted to see if there were any possible way to fix this tv without having to get a professional (warranty expired), doesn't seem to be, oh well.
Posts: 6,601
Topics: 96
Kudos: 590
Solutions: 361
Registered: ‎12-23-2016

Re: Insignia Roku TV Model Number NS-43DR620NA18 Black Screen with Audio

Hi, Fadeca,

 

Thanks for trying those steps. Since they didn't work, we'd want you to call our dedicated Insignia support line at (877) 467-4289. We can see if there are any other troubleshooting steps to try.

 

Sincerely.

Kyle R|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!