08-08-2019 12:27 AM
09-18-2019 10:11 AM
Thank you so much for your post about your TV here on our community! We sincerely apologize that we missed your message to us about your Insignia Roku TV. We’d be happy to see that you’re pointed in the correct direction on this matter, at this time.
We’d highly recommend reaching out to our troubleshooting teams at (877) 467-4289. They’d be best positioned to assist you further if updating, power cycling and resetting the set was not fruitful for you. We hope that they’d be able to shed some further light on what settings or issues may be at play.
09-18-2019 06:08 PM
Thank you for your message. We ended up taking the TV to Best Buy since we had bought the warranty. It is on the way back from repair and hopefully we'll get it back this week. I know that they had to replace a part. As soon as I pick it up, I will get some more details and post it here. Maybe it can help someone else.
09-19-2019 08:23 AM
Thanks for sharing an update with us! We’re happy to hear you had also purchased a Geek Squad Protection Plan and were able to request a repair on your Insignia TV. You’re more than welcome to share more about your repair; however, repair specific feedback would fall under our Customer Service boards and might need to be posted there if you have anything you’d like to chat about that particular service.