09-04-2018 04:44 PM
10-30-2018 10:01 PM
Good evening, lt_ulquiorra,
Welcome to our community. I am deeply apologetic for how long it took us to respond to your message; I am at a loss for why this happened, but I would be delighted to assist with your situation however I can.
Between now and when you first wrote to us, did you ever seek assistance from Geek Squad or any of our support teams?
I look forward to hearing from you.