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Posts: 1
Registered: ‎09-04-2018

Insignia Roku 45 inch TV has no picture

Hello. So I came home from school when my mom told me that she was watching TV when the screen went black. It has sound but no picture at all.

Here is the model: NS-55DR710NA17

Any help?
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Registered: ‎08-08-2017

Re: Insignia Roku 45 inch TV has no picture

Good evening, lt_ulquiorra,

 

Welcome to our community. I am deeply apologetic for how long it took us to respond to your message; I am at a loss for why this happened, but I would be delighted to assist with your situation however I can.

 

Between now and when you first wrote to us, did you ever seek assistance from Geek Squad or any of our support teams?

 

I look forward to hearing from you.

Sam|Retired Social Media Specialist | Best Buy® Corporate
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