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Posts: 2
Registered: ‎08-13-2020

Insignia Picture Suddenly Dim (NS-50DR620NA18 )

Insigna 50" (NS-50DR620NA18) bought 3 years ago - screen has suddenly dimmed.  Tried different settings but nothing helps.

Posts: 18,337
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Registered: ‎09-29-2008

Re: Insignia Picture Suddenly Dim (NS-50DR620NA18 )

Welcome to our community, SNB.

 

If you haven't already done so, try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.

 

If the problem persists, your TV will likely need repairs. You can schedule an appointment for a technician to visit your home by calling Geek Squad at 800-433-5778.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎08-13-2020

Re: Insignia Picture Suddenly Dim (NS-50DR620NA18 )

Hi John, I did try that but it did not help.  Since my post the TV has totally gone black.