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Registered: ‎05-26-2018

Insignia Picture Ratio

I have a Insignia NS-42L780A12 television and I'm having issues with the picture aspect ratio. The picture does not spread across the entire screen AND the picture is truncated on either side. I tried changing options in the Advanced Video menu page (currently set at Normal and Overscan is Off) but this doesn't seem to solve the problem.

Does anyone have any recommendations for solving?
Posts: 7,326
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Registered: ‎11-30-2015

Re: Insignia Picture Ratio

Good Morning Bwilson17,

 

Noticing that your TV is cutting off corners, and other details can be really frustrating. I appreciate the time you’ve taken to post to our community. I’d be happy to see if I can help you troubleshoot.

 

While reviewing your TV’s manual you should be able to manually pick an Aspect Ratio by selecting Picture > Advanced Video in the menu options. You should be able to choose Normal, Wide, Cinema, Zoom, or Auto. Please note that Auto is only available when you have Auto Zoom in the CHANNEL’s menu set to on. Have you tried to turn back on Overscan, and ensure that Auto Zoom is turned on as well? Sometimes your source may also have Aspect Ratio options too.

 

Let us know if you’re still having trouble, and we’d be happy to see how we can assist you further.

 

Respectfully,

 

Mariah

Insignia™ Support

Mariah|Social Media Specialist | Best Buy® Corporate
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