11-22-2018 07:20 PM
11-23-2018 09:04 AM
Welcome to our community.
If you haven't already done so, please try power-cycling the TV by turning it off and unplugging it for several minutes. This should serve to reset the TV hardware.
If the problem persists, your TV will likely need repairs. Given that your purchase was very recent, I would recommend returning the TV for an exchange. Please visit Returns & Exchanges for more information about our Return & Exchange Promise, including extended Holiday returns.
I hope this helps. Thank you for writing to us.