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New Member
Posts: 1
Registered: ‎10-09-2020

Insignia NS-50DF710NA21 keeps moving picture to upper right corner

Insignia NS-50DF710NA21 50-inch Smart 4K UHD - Fire TV Edition, Release 2020

Hello, I bought my TV on Oct 1, 2020 as a replacement to for the one we lost after Hurricane Laura destroyed our home.  I have had lots of Insignia TV over the year but this is the first Fire TV. 

I don't understand why the picture will go from full screen to upper right corner. The picture may stay for a few minutes, or till I change channels. It may be a local channel, or a YouTubeTv channel, it could even be any app we watch. So no rhyme or reason for why it will do the screen moving.   Please advise how to fix this problem. Thanks 

 

 

Posts: 18,381
Topics: 3,254
Kudos: 591
Solutions: 505
Registered: ‎09-29-2008

Re: Insignia NS-50DF710NA21 keeps moving picture to upper right corner

Welcome to our community, LibbyLuther.

 

For this issue, I recommend contacting Insignia Support at (877) 467-4289 for assistance with troubleshooting your TV.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 1
Registered: ‎11-24-2020

Re: Insignia NS-50DF710NA21 keeps moving picture to upper right corner

I have the same exact question - was this ever answered?

Insignia NS-50DF710NA21 keeps moving picture to upper right corner

Insignia NS-50DF710NA21 50-inch Smart 4K UHD - Fire TV Edition, Release 2020

Hello, I bought my TV in Oct 2020 as a replacement to for the one we lost after Hurricane Laura destroyed our home.  I have had lots of Insignia TV over the year but this is the first Fire TV. 

I don't understand why the picture will go from full screen to upper right corner. The picture may stay for a few minutes, or till I change channels. It may be a local channel, or a YouTubeTv channel, it could even be any app we watch. So no rhyme or reason for why it will do the screen moving.   Please advise how to fix this problem. Thanks 

 

Posts: 18,381
Topics: 3,254
Kudos: 591
Solutions: 505
Registered: ‎09-29-2008

Re: Insignia NS-50DF710NA21 keeps moving picture to upper right corner

Welcome to our community, ChristineWeston.

 

For this issue, please contact Insignia Support at (877) 467-4289 for further assistance with troubleshooting your TV.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!