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Posts: 2
Registered: ‎12-17-2020

Insignia NS-50DF710NA21 Slow Direct Ethernet Connection

I have my new Insignia 50 inch Fire TV connected directly from my router to the TV's ethernet port with "Wired" selected.  Speed test apps  (Analiti and Internet Speed Test) both indicate d/l speeds of significantly under 30 Mbps. I usually get speeds of 12 to 24! My modem and computer are connected to the router with the same type Cat 6 cable as the Insignia. My normal d/l speed on my desktop is anywhere for 465 to 484 Mbps! Since the router is providing the same signal to each of its outputs and I am using the same type Cat 6 cable for all of my connections, what is the limiting factor impacting the Insignia? With the ethernet connection I get little to no buffering (primarily using You Tube TV, Amazon prime, Netflicks, and MHZ) and most video feeds come in at HD 1080i. 4K source material from "You Tube" appears sharp and smooth and comes in at HD 2160i. Visually this tells me that I am getting a full strength signal via the ethernet connection, but the tests certainly do not indicate that. Would appreciate some type of explanation or suggestion(s). Thanks in advance.

New Member
Posts: 2
Registered: ‎12-17-2020

Re: Insignia NS-50DF710NA21 Slow Direct Ethernet Connection

Quick addendum. Just connected the Insignia using my home wifi and got a d/l range of 245-270 Mbps. Clearly the Insignia can handle more than 100 Mbps. This deepens the issue with the test results using a direct router to ethernet port connection.
Posts: 18,193
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Registered: ‎09-29-2008

Re: Insignia NS-50DF710NA21 Slow Direct Ethernet Connection

Welcome to our community, f86sabre.

 

For assistance with your query, I recommend contacting Insignia Support at (877) 467-4289. They should be able to answer your questions regarding your new TV's ethernet connectivity.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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