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Posts: 2
Registered: ‎07-07-2020

Insignia NS-43DR620NA18 - No Picture, Sound only

Today my TV went dark. I checked all of my connections, event plugged in a different TV which works off the cable / HDMI etc. Really disapointing since its only 2+ years

 

  • No picture, you can see very faint logos etc from the Roku menu.
  • Sound only
  • Went through all of the troubleshooting, including factory reset from the back of the TV since i cant see the menu on screen

Any suggestions?

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Posts: 7,180
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Registered: ‎12-23-2016

Re: Insignia NS-43DR620NA18 - No Picture, Sound only

Hi, Mrj2020,

 

Thanks for joining our community. I’m sorry to hear that your television has gone dark.

 

If you bring a flashlight up close to the television, can you better see the picture on the screen? If so, that’s likely a backlight that’s gone out.

 

You’ll want to call Insignia support at (877) 467-4289 to see what troubleshooting or repair options may be available.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-07-2020

Re: Insignia NS-43DR620NA18 - No Picture, Sound only

Hi, yes I've used a light as described and can faintly see a picture

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Posts: 7,180
Topics: 115
Kudos: 451
Solutions: 394
Registered: ‎12-23-2016

Re: Insignia NS-43DR620NA18 - No Picture, Sound only

Hi, Mrj2020,

 

Thanks for trying that. As I said, that indicates a backlight issue.

 

Please give Insignia Support a call to see what options there are for this.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!