Televisions & Home Theater Accessories

[Mrj2020]

Today my TV went dark. I checked all of my connections, event plugged in a different TV which works off the cable / HDMI etc. Really disapointing since its only 2+ years

• No picture, you can see very faint logos etc from the Roku menu.
• Sound only
• Went through all of the troubleshooting, including factory reset from the back of the TV since i cant see the menu on screen

Any suggestions?

[KyleR-BBY Senior Social Media Specialist]

Hi, Mrj2020,

Thanks for joining our community. I’m sorry to hear that your television has gone dark.

If you bring a flashlight up close to the television, can you better see the picture on the screen? If so, that’s likely a backlight that’s gone out.

You’ll want to call Insignia support at (877) 467-4289 to see what troubleshooting or repair options may be available.

Sincerely,

[Mrj2020]

Hi, yes I've used a light as described and can faintly see a picture

[KyleR-BBY Senior Social Media Specialist]

Hi, Mrj2020,

Thanks for trying that. As I said, that indicates a backlight issue.

Please give Insignia Support a call to see what options there are for this.

Sincerely,