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Registered: ‎12-17-2021

Insignia NS-40D420NA20 turns up on its own and I don't have access to the menu for factory reset

My tv turns up the volume on its own and when I go into the menu it flips through the tabs in there as well. Anyone know what I can try?
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Registered: ‎11-10-2008

Re: Insignia NS-40D420NA20 turns up on its own and I don't have access to the menu for factory reset

You can find some troubleshooting documents here: https://www.insigniaproducts.com/pdp/NS-40D420NA18/5712321

 

About your issue, is it possibly a defective remote?

 

Click on the support tab on the link above and go to the bottom in the PDF document in the user manual.

 

Since this is a Best Buy brand you also have the option of taking it to the Geek Squad to learn about your repair options

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
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Registered: ‎09-29-2008

Re: Insignia NS-40D420NA20 turns up on its own and I don't have access to the menu for factory reset

Welcome to our community, cameronfoley.

 

Our friend hockeycanuckjc offers some good advice.

 

The kind of behavior you've described can sometimes be the result of a misbehaving remote control. Try this: remove the batteries from the remote, press all of its buttons, then install new batteries. Remarkably, this will often correct most remote control issues.

 

If the problem persists afterward, I recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting your TV in real time.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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