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Posts: 1
Registered: ‎02-22-2022

Insignia Firetv screen black

I was streaming last night and in the middle of what i was watching the screen went black. I still have sound but no picture. I tried power cycling and it hasn’t helped. Any idea how to fix this, short of throwing the whole thing out the window?
Posts: 237
Topics: 6
Kudos: 22
Solutions: 13
Registered: ‎11-03-2021

Re: Insignia Firetv screen black

Hey there, Snips01968,


I am glad to see you are joining us here on our community forums. However, I wish it weren’t because you were having issues with your TV. Hopefully we can take a look at some options.


First, we would want to see if you have any type of protection or are within a return/manufacturer date.


To get started, please private message me your:


full name

phone number

email address

order number


Best regards,

Kayden|Social Media Specialist | Best Buy® Corporate
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