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Posts: 1
Registered: ‎08-10-2021

Insignia Firetv remote not working

I have a new Insignia Firetv 50" (NS-50DF710NA21). The remote does not work. It will not even light up with any button. The TV is on the initial language screen. I can sync tv with app yet. Please help.
Posts: 126
Topics: 2
Kudos: 29
Solutions: 14
Registered: ‎10-19-2020

Re: Insignia Firetv remote not working

Hey there, Dylanol!

 

Thank you for joining our online community and messaging us for support! Purchasing a new unit should be an awesome experience, so I'm saddened to hear that it's being held back by this. I'd love to learn more about it and see what our options are. To get started, could you please send me a Private Message and verify your full name, phone number and email address? Then we can get started!

 

You can find the Private Message button to the right of my name down below. I look forward to hearing back from you!

 

Best,

Caleb H|Social Media Specialist | Best Buy® Corporate
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