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New Member
Posts: 1
Registered: ‎12-03-2019

Insignia FireTV won’t connect to wifi

Model#: INSIGNIA_NS-50DF710NA19
I bought this during Black Friday weekend and have had no serious problems with it. I used it last night to watch YouTube and other apps but suddenly, this morning I turn it on and it shows that everything is disconnected from the wifi. It said, “Your TV cannot connect to the Amazon Cloud services. Features that require internet connectivity have been temporarily disabled.” Now I know something must be wrong with the TV because the wifi is working on every device in my home except for the TV. And it happens over night! I tried factory resetting, didn’t work. After restarting the TV multiple times, it says that the the TV is connected to wifi but not connected to the internet. Explain? Please help.
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Posts: 7,184
Topics: 116
Kudos: 397
Solutions: 395
Registered: ‎12-23-2016

Re: Insignia FireTV won’t connect to wifi

Hi, crxscxnt,

 

Thanks for joining our community. I know how important it is to be able to have your TV connected tot he internet, so I'd like to see if I can help out here.

 

Thanks for taking the troubleshooting step of resetting the television. Even though other devices are working, you'll also want to try to power cycle your router. That will often fix issues like this. Please let us know if it doesn't help.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎12-07-2019

Re: Insignia FireTV won’t connect to wifi

same here. now i gotta go through the hassle of retunring this crap

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New Member
Posts: 1
Registered: ‎03-31-2020

Re: Insignia FireTV won’t connect to wifi

I’m having the same issue. How did this issue get resolved? And... I just purchased it... just hit 90 days.
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New Member
Posts: 1
Registered: ‎05-06-2020

Re: Insignia FireTV won’t connect to wifi

Has anyone found a solution just barley bought this tv 4 weeks ago and now having this problem, nothing has been working tried resetting tv and WiFi even factory reset tv nothing is working
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New Member
Posts: 2
Registered: ‎12-07-2019

Re: Insignia FireTV won’t connect to wifi

i just connected the tv directly to the router with an ethernet cable. every now and then I power it on and find that it has magically disconnected from the internet, but a quick restart usually solves that. that happens prob about once a month so definitely way better than when it was connected through wifi
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Posts: 7,184
Topics: 116
Kudos: 397
Solutions: 395
Registered: ‎12-23-2016

Re: Insignia FireTV won’t connect to wifi

Hi, Blvcksvnd,

 

Thanks for joining our community. I'm sorry to hear that you're having Wi-Fi issues on your new TV.

 

If the above troubleshooting didn't help, your next step will be to call Insignia support at (877) 467-4289. They will see what support can be offered, and let you know your options.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!