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Posts: 1
Registered: ‎02-24-2020

Insignia FireTV missing remote

I purchased an Insignia Fire Tv back in December.  When I went to set it up at the beginning of February in my new house it was missing the remote.  Best Buy told me I had passed the date of any return, missing parts, etc. so I bought a new remote.  It was the Amazon replacement remote.  It doesn't seem to want to pair with my FireTv.  Any suggestions?

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Registered: ‎12-23-2016

Re: Insignia FireTV missing remote

[ Edited ]

Hello, AEHoagland,

 

Welcome to our community. Thanks so much for reaching out to us about this. I'm sorry to hear that your remote isn't pairing.

 

Is this the remote that you bought for the television? If so, and if it still isn't working, please share the model number of your television. If you bought another remote, please share that remote's model number. 

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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