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Posts: 1
Registered: ‎11-23-2018

Insignia FireTV edition NS-50DF710NA19 BLACK SCREEN

We just bought the Insignia 50” FireTV YESTERDAY!!! And we’ve been using it throughout the day no problem, and out of no where the screen went black. Audio still worked but nothing on the screen. I’ve been reading other complaints on audio and green strips, but our tv there’s nothing on the screen. How is this possible on a BRAND NEW TV!! We just bought last night, less than 24 hours ago!
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Registered: ‎09-29-2008

Re: Insignia FireTV edition NS-50DF710NA19 BLACK SCREEN

Hello gabby_caamano,

 

Welcome to our community. I apologize for this late reply.

 

If you haven't already done so, I recommend returning this TV to your local Best Buy store for an exchange.

 

I apologize for the inconvenience I know this represents.

John|Social Media Specialist | Best Buy® Corporate
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