Televisions & Home Theater Accessories

[DanielleK2]

Hello,

I am trying to lower the brightness on my TV however after I select picture in the settings menu I cannot navigate past the backlight option. When I try to go down to brightness nothing happens and all other picture settings are grayed out. Can you help me with this?

Thanks!

[Rich-BBY Retired: Social Media Specialist]

Hello, and welcome to our online community!

Thank you for posting on our forums regarding your experience. Having trouble with television settings is not ideal. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number for television 

or

Model Number of television 

I'll keep an eye out for your message.

Best,