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Posts: 1
Registered: ‎07-18-2020

Insignia Fire TV stuck in Best Buy mode

I bought an insignia fire tv from Best Buy that appears was formerly used as a display model. When I turn it on it says navigate to settings to factory reset but the remote won't let me do anything but turn the tv on and off. How can I fix this problem? 

Posts: 18,491
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Registered: ‎09-29-2008

Re: Insignia Fire TV stuck in Best Buy mode

Welcome to our community, Wgobbell1.


I'll be happy to look into this for you if you will please reply with your TV model number.

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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