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Wgobbell1
Posts: 1
Registered: ‎07-18-2020

Insignia Fire TV stuck in Best Buy mode

‎07-18-2020 02:01 PM

I bought an insignia fire tv from Best Buy that appears was formerly used as a display model. When I turn it on it says navigate to settings to factory reset but the remote won't let me do anything but turn the tv on and off. How can I fix this problem? 

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John-BBY
Posts: 18,491
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Registered: ‎09-29-2008

Re: Insignia Fire TV stuck in Best Buy mode

‎07-23-2020 03:21 PM

Welcome to our community, Wgobbell1.

 

I'll be happy to look into this for you if you will please reply with your TV model number.
 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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