Televisions & Home Theater Accessories

[Wgobbell1]

I bought an insignia fire tv from Best Buy that appears was formerly used as a display model. When I turn it on it says navigate to settings to factory reset but the remote won't let me do anything but turn the tv on and off. How can I fix this problem? 

[John-BBY Social Media Specialist]

Welcome to our community, Wgobbell1.

I'll be happy to look into this for you if you will please reply with your TV model number.
 

I look forward to hearing from you.