07-18-2020 02:01 PM
I bought an insignia fire tv from Best Buy that appears was formerly used as a display model. When I turn it on it says navigate to settings to factory reset but the remote won't let me do anything but turn the tv on and off. How can I fix this problem?
07-23-2020 03:21 PM
Welcome to our community, Wgobbell1.
I'll be happy to look into this for you if you will please reply with your TV model number.
I look forward to hearing from you.