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Posts: 1
Registered: ‎11-23-2020

Insignia Fire TV remote stops working

Hello, I bought an Insignia Fire TV a few days ago and the remote does not work properly. It works fine for a few mintues and then stops responding at all. If I change the batteries it will work again, but only for a few minutes. I have to constantly keep changing the batteries for it to work. I do not need to put in a new set of batteries, only take them out and put them back in again. I am using brand new batteries.

I have re-paired the remote, and it makes no difference. 

Posts: 88
Topics: 0
Kudos: 8
Solutions: 2
Registered: ‎11-29-2016

Re: Insignia Fire TV remote stops working

Hey there, Yonderboie!

 

Welcome to our Community Forums!

 

You've taken the proper steps with the remote. I would recommend contacting Insignia for further troubleshooting and support at (877) 467-4289. 

 

In the meantime, you can also control the TV by downloading the Amazon Fire TV App to your smartphone or tablet from Google play or Apple store.

 

All the best,

 

 

Andy|Social Media Specialist | Best Buy® Corporate
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