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Posts: 1
Registered: ‎02-29-2020

Insignia Fire TV is is looping on Initialization screen

My Fire TV is stuck on a loop on the intilization screen.  The twice it has gone to the home screen, I was able to start Hulu but not my DVR or cable.  When I tried going back to the home screen, it would kick back to the intiliaze screen.  Tried turning it off and then unplugging it.  Ideas?

Posts: 7,189
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Registered: ‎12-23-2016

Re: Insignia Fire TV is is looping on Initialization screen

Hi, katmcc,

 

Welcome to our community. I'm sorry that your television is locking up. I'd like to see what we can do to help out.

 

I know you said that you tried unplugging the television. have you left it unplugged for several minutes and tried powering it on while unplugged to clear any residual power? If not, give that a go and see if it works.

 

If that doesn't help, please get back to me with the model number of the television. I can see what other steps we can take to try to get this working.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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