Televisions & Home Theater Accessories

[Slayermom]

I purchased a 50 in Insignia Fire TV from Best Buy about a year ago and it started to switch apps on it's own, turn the volume up on it's own and goes to YouTube hooking up to near by phones. I've factory reset the TV and was just using the antenna this morning and it turned the volume all the way up and went back to YouTube. I took the batteries out of the remote and it still was switching around apps without anyone touching the remote. I also unplugged the TV all night long. HELP!!

[John-BBY Social Media Specialist]

Welcome to our community, Slayermom.

It sounds like you've been thorough in your troubleshooting. It's disappointing to be sure that you've not yet found a solution.

At this point, I recommend contacting Insignia Support at (877) 467-4289 for further assistance with your TV.

I hope this helps. Thank you for writing to us.

[Slayermom]

Thank you! I did a hard factory reset and it worked!!

[John-BBY Social Media Specialist]

Slayermom,

That's terrific news. Thank you for letting us know!

I hope your weekend is splendid.