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Posts: 1
Registered: ‎11-03-2020

Insignia Fire TV Remote Malfunction

I bought a fire tv brand being Insignia, one night when I was watching Netflix my network turned off and my tv had a network error message display. I don’t know what it said, now every time I try to use the remote none of the buttons work except turning the tv on and off, when I press the Alexa voice button to try and give it a command there is no response and when I let go of the button a blue light flashes. There is a volume +/- and a channel +/- on the remote with the power button on the left side upper corner. None of the other buttons work on the remote and I tried to power cycle, leaving the tv off for minutes, hours, and days and still nothing. I am not able to buy new batteries at this time but I do have some spare ones and they had no affect to the problem.
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Registered: ‎09-29-2008

Re: Insignia Fire TV Remote Malfunction

Welcome to our community, ElijahYuhas.

 

For this issue, I would recommend contacting Insignia Support at (877) 467-4289 for assistance with troubleshooting your TV and remote control.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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