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Posts: 1
Registered: ‎03-01-2020

Insignia Fire TV Picture Problems

I have a brand new [one month old] Insignia firetv edition 43" LED TV 4K ULTRA HD NS-43DF710NA19. As of last night, the sound is working, but I intermittently have no picture. Same problem even when I switch input to antenna, Amazon Prime, DVR recordings, HDMI1 and HDMI2. Unplugging TV and letting it sit for several minutes usually brings the picture back for a short while, then it goes black again, usually after flashing off and on several times, and/or having lines going thru the picture several times. No interference from fans, etc. [none in room]. Suggestions???

Posts: 7,188
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Registered: ‎12-23-2016

Re: Insignia Fire TV Picture Problems

Hi, User918673,


Thanks for joining our community. I'm sorry to hear that your new television isn't working properly. 


Have you attempted using a different power outlet for the TV? Sometimes there can fix issues like this.


If that doesn't work, please call insignia support at (877) 467-4289 for additional troubleshooting support.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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