Televisions & Home Theater Accessories

[User918673]

I have a brand new [one month old] Insignia firetv edition 43" LED TV 4K ULTRA HD NS-43DF710NA19. As of last night, the sound is working, but I intermittently have no picture. Same problem even when I switch input to antenna, Amazon Prime, DVR recordings, HDMI1 and HDMI2. Unplugging TV and letting it sit for several minutes usually brings the picture back for a short while, then it goes black again, usually after flashing off and on several times, and/or having lines going thru the picture several times. No interference from fans, etc. [none in room]. Suggestions???

[KyleR-BBY Senior Social Media Specialist]

Hi, User918673,

Thanks for joining our community. I'm sorry to hear that your new television isn't working properly. 

Have you attempted using a different power outlet for the TV? Sometimes there can fix issues like this.

If that doesn't work, please call insignia support at (877) 467-4289 for additional troubleshooting support.

Sincerely,