10-19-2019 02:56 PM
I have my Insignia Digital Wireless Headphones paired up and working. The problem is they work with
the Roku and Sling but the headphones do not work when I just use my antenna. There's a stuttering sound coming through the headphones but no tv sound.
How can I use these headphones with my antenna?
10-20-2019 12:10 PM
Good Afternoon, kimatgj,
Welcome to our community! We sincerely appreciate you reaching out to us for some further assistance. I can understand how frustrating it would be that your headphones aren’t working when you’re watching over-the-air channels.
Can you please share the model number your headphones and the model number your TV? We’d be happy to see if we can provide some further pairing instructions or troubleshooting. We look forward to your reply!
10-20-2019 09:44 PM
Thank you for anwering my email!
My TV is a Mitsubushi 3D DLP Home Cinema TV
Model 742/842 Series
Model WD 73742
The headphones are:
Insignia Digital Wireless
I would appreciate any help you can give me!
10-21-2019 11:27 AM
Thanks for getting back to us.
Is that headphone docking station plugged in directly tot he television, or is is plugged in to an external device?
10-21-2019 07:00 PM
The headphone docking station is plugged into the tv via an Optical/Coax Digital to Analog Converter. The man at Best Buy that sold this converter to us told us this should do the trick and like I said before, it does work for the Roku and Sling but no sound comes through when the tv is used with the antenna.
I hope that answers your question??
Thank you again for your help!
10-22-2019 10:48 AM
Thanks for confirming that. It sounds like that is set up right.
Please give us a call at our dedicated Insignia support line at (877) 467-4289. We'll see if we can help you troubleshoot this.