Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 3
Registered: ‎10-19-2019

Insignia Digital Wireless Headphones

I have my Insignia Digital Wireless Headphones paired up and working.  The problem is they work with

the Roku and Sling but the headphones do not work when I just use my antenna.  There's a stuttering sound coming through the headphones but no tv sound.

How can I use these headphones with my antenna?

Thanks!

Highlighted
Posts: 7,326
Topics: 161
Kudos: 261
Solutions: 326
Registered: ‎11-30-2015

Re: Insignia Digital Wireless Headphones

Good Afternoon, kimatgj,

 

Welcome to our community! We sincerely appreciate you reaching out to us for some further assistance. I can understand how frustrating it would be that your headphones aren’t working when you’re watching over-the-air channels.

 

Can you please share the model number your headphones and the model number your TV? We’d be happy to see if we can provide some further pairing instructions or troubleshooting. We look forward to your reply!

 

Kindly,

 

 

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 3
Registered: ‎10-19-2019

Re: Insignia Digital Wireless Headphones

Thank you for anwering my email!

 

My TV is a Mitsubushi 3D DLP Home Cinema TV

Model 742/842 Series

Model WD 73742

 

The headphones are:

Insignia Digital Wireless

5.8 GHZ

NS-HAWHP2

 

I would appreciate any help you can give me!

Thanks,

Kim

Highlighted
Posts: 7,183
Topics: 115
Kudos: 446
Solutions: 395
Registered: ‎12-23-2016

Re: Insignia Digital Wireless Headphones

Hi, Kim,

 

Thanks for getting back to us.

 

Is that headphone docking station plugged in directly tot he television, or is is plugged in to an external device?

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 3
Registered: ‎10-19-2019

Re: Insignia Digital Wireless Headphones

The headphone docking station is plugged into the tv  via an Optical/Coax Digital to Analog Converter.   The man at Best Buy that sold this converter to us told us this should do the trick and like I said before, it does work for the Roku and Sling but no sound comes through when the tv is used with the antenna.

 

I hope that answers your question??

Thank you again for your help!

K

Highlighted
Posts: 7,183
Topics: 115
Kudos: 446
Solutions: 395
Registered: ‎12-23-2016

Re: Insignia Digital Wireless Headphones

Hi, Kim,

 

Thanks for confirming that. It sounds like that is set up right.

 

Please give us a call at our dedicated Insignia support line at (877) 467-4289. We'll see if we can help you troubleshoot this. 

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!