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Posts: 1
Registered: ‎03-28-2020

Insignia Antenna Setup

HELP - I cannot get the antenna to find channels - it scans - but shows zero found.  I have tried it on 3 TVs in 3 different rooms - high, low, on windows - can't understand how so many people get great reviews and I can't get 1 - what am I missing?  We have used an antenna in the past and it worked great - but we need something smaller for a different room in the house would really like this to work.

I purchased the NS-ANT500HA - Amplified Ultra-Thin HDTV Antenna.  Thanks for any suggestions before I have to return this and start over...

Posts: 7,188
Topics: 116
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Registered: ‎12-23-2016

Re: Insignia Antenna Setup

Hello, kkickert,

 

Thanks for joining our community. I appreciate you reaching out to us about this. Especially these days, being able to stay connected and watch television is important. 

 

What type of television do you own? In most cases, if there is strong enough signal, the issue with getting it picked up by the television depends on the settings on the television channel scan. You may need to reach out to the television's manufacturer for support on that.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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