02-13-2020 02:50 PM
02-13-2020 03:15 PM
For anyone with an ongoing repair, please hang tight. We're working on solutions for this, and plan on contacting customers with open repair orders soon.
For anyone who is having the issue but does not have a repair scheduled, please reach out to Insignia for support at (877) 467-4289.
This constitutes our official response, so please direct any further questions or concerns to Insignia support a the above phone number. They'll be best positioned to assist. In the meantime, we appreciate your patience.
02-13-2020 07:15 PM
Mine has been having issues since day one.
Mine has been having a different issue than those described above
I do use a soundbar over optical. No change.
So before you come at me with that tone maybe chill.
In other news I'm at my local best buy and can confirm their plan is to refund the purchase no extra consideration. I'm weighing the option of holding out to see if something from big Best Buy trickles down since mine isnt critical.
02-14-2020 02:50 PM
02-14-2020 03:22 PM
"I don't know if you know anything about electronics" can easily be interpreted as condescending and was probably unnecessary. 4 data points is hardly conclusive. If hardware wasn't at least suspected then why bother with the expense of swapping them out? I suspect this model is problematic from front to back.
Anyway we're on the same team here. I spoke with someone at corporate today after emailing their exec team who told me to pound sand. I've sent another message and opened a BBB complaint
02-16-2020 11:26 AM
We really appreciate all the conversation on this topic; however, we have provided our official response to this concern. Please reach out to Insignia support with any concerns that you have at (877) 467-4289.
At this time, I am blocking any new replies to this thread. Any new posts or threads created regarding this subject will be removed as spam.
02-22-2020 09:42 AM