01-19-2020 01:08 PM
01-20-2020 11:26 AM
I purchased Insignia 58 inch during thxgiving 2019. I am using its in built firestick to connect and access registered NEtflex account. However during netflix show, TV suddenly pauses. To make it worse, after such incident TV loses sound complely. THis sound is lost at hardware level i.e. I cannot listen youtube on tv or even when I went to sound setting it showed sound control disabled. This kind of resolves after 5-10 mins after a power reset. THis is annoying.
Is there any help or fix for the same. This is still under warrently but its painful to carry unpacked 58 inch to store.
01-22-2020 06:17 PM
Called insignia support as suggested in previous messages. The rep had me restart my tv then told me that because the tv is a smart tv and therefore is connected to the internet, "there will be sound issues as it buffers." Literally no help and no other fixes offered. Like everyone else, I purchased this tv on Black Friday 2019.
01-22-2020 07:27 PM
The support team is of no use. They don't seem to understand the problem. I think Best Buy/Insignia already know about this problem and decided to clear the stock using Black Friday 2019 sales. Despite all this trouble, the headphone cable workaround seems to work, so I'm glad it is not a total bummer.
If you don't know already, keep an old 3.5mm headphone cable nearby your TV. Whenever the sound goes off, simply plug the headphone cable and take it out. The sound will be back again. Better than restarting your TV or struggling with useless support!
01-23-2020 08:54 AM
If calling Insignia Support at (877) 467-4289 doesn't help, you can also call Geek Squad at (800) GEEKSQUAD or (800) 433-5778 to see if we have any repair options for your television.
01-24-2020 05:48 PM
I understand this has been frustrating and we’re sorry to hear that your TV viewing experiences haven't been as pleasant as we would like due to audio issues. While not ideal, if you’re experiencing this problem and the troubleshooting suggested in previous posts has not worked for you, connecting with Insignia Support at (877) 467-4289 is recommended so they can look into the issue further. You can also connect with Geek Squad at (800) GEEK-SQUAD or (800) 433-5778 to review any potential repair options.