01-12-2020 11:52 AM
01-17-2020 06:21 PM
01-17-2020 07:23 PM
The headphone cable trick actually worked! I cannot believe it! Hopefully, it will be fixed with a future software patch. I don't wanna watch TV with a headphone cable in hand all the time.
01-19-2020 08:44 AM
01-19-2020 10:46 AM
Thanks for reaching out. have you tried the previous suggestion of inserting and removing a headphone cable? That may clear this up for you.
If it doesn't, or if it comes back after trying that, please call Insignia support at (877) 467-4289. The television should still be covered under a manufacturer's warranty, but your Geek Squad Protection will also cover the television going forward.
If you have any other questions, please let me know.
01-19-2020 10:52 AM
As we learn more about this issue, it would be helpful to know if the issue comes back after trying the headphone cable, or if it seems to be a permanent solution. Please let me know if the problem returns.
01-19-2020 10:56 AM
I'm sorry to hear this issue came back. Please call Insignia support at (877) 467-4289 so we can discuss this with you and see what's possible.
01-19-2020 11:11 AM
01-19-2020 11:20 AM
Thanks for the information. In that case, please call Insignia support at (877) 467-4289 for further help with this. We'll see if we can find a permanent solution.