Televisions & Home Theater Accessories

[KyleR-BBY Senior Social Media Specialist]

Hi, setacr0102,

Thanks for joining our community. I'm sorry to hear that your television is experiencing audio issues.

Do you have any headphones? If so, try inserting them into the headphone jack in the back of the TV and then removing them. That may help out with the audio problem.

If that doesn't help, please call Insignia support at (877) 467-4289 for some troubleshooting.

Sincerely, 

[yellowstickie]

@johnkeerthipaul, thanks much for the fix! What a wierd way to tackle the issue but it worked for me. No thanks to Insignia for not fixing this issue.

[KyleR-BBY Senior Social Media Specialist]

Hi, yellowstickie,

Thanks for letting us know that this helped you as well. It's great to have more examples of the solution working. I really appreciate it!

Sincerely, 

[Trish6]

We just bought a new Insignia TV on Boxing Day. The audio just randomly drops out but the video keeps playing like there’s nothing wrong. We’ve tried resetting it but nothing seems to fix the issue. Should we return for a full refund, as it seems other people are having the same issues so I don’t think exchanging the TV for a new one will even matter. I’m extremely frustrated at this point

[Trish6]

I’m having the same issues with the same TV. Did you resolve the issue?

[KyleR-BBY Senior Social Media Specialist]

Hi, Trish6,

Have you attempted to insert and remove headphones from the headphone jack yet? That's been effective for several people.

Sincerely, 

[gkoolman]

I am having the same problem with my Insignia 58” bought on Thanksgiving Day 2019z

[KyleR-BBY Senior Social Media Specialist]

Hi, gkoolman,

As mentioned above, please try inserting a set of headphone in the headphone jack and removing them. That may help fix this. If it doesn't, please call Insignia support at (877) 467-4289 to see if we have any other ways to help out.

Sincerely, 

[vccidrao]

My television times are muted how I fix ?

[Beckett22]

Thanks so much for posting this recommendation. Inserting headphones in the headphone jack worked perfectly. Thanks again 🙏🏻🙌