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Posts: 7,189
Topics: 116
Kudos: 388
Solutions: 394
Registered: ‎12-23-2016

Re: NS-58DF620NA20 - Anyone have luck w/audio drop fix?

Hi, setacr0102,

 

Thanks for joining our community. I'm sorry to hear that your television is experiencing audio issues.

 

Do you have any headphones? If so, try inserting them into the headphone jack in the back of the TV and then removing them. That may help out with the audio problem.

 

If that doesn't help, please call Insignia support at (877) 467-4289 for some troubleshooting.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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Posts: 1
Registered: ‎01-05-2020

Re: Insignia 58" fire TV edition intermittent audio issues

@johnkeerthipaul, thanks much for the fix! What a wierd way to tackle the issue but it worked for me. No thanks to Insignia for not fixing this issue.

Posts: 7,189
Topics: 116
Kudos: 388
Solutions: 394
Registered: ‎12-23-2016

Re: Insignia 58" fire TV edition intermittent audio issues

Hi, yellowstickie,

 

Thanks for letting us know that this helped you as well. It's great to have more examples of the solution working. I really appreciate it!

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎01-06-2020

Insignia 58” audio issues

We just bought a new Insignia TV on Boxing Day. The audio just randomly drops out but the video keeps playing like there’s nothing wrong. We’ve tried resetting it but nothing seems to fix the issue. Should we return for a full refund, as it seems other people are having the same issues so I don’t think exchanging the TV for a new one will even matter. I’m extremely frustrated at this point
New Member
Posts: 2
Registered: ‎01-06-2020

Re: NS-58DF620NA20 - Anyone have luck w/audio drop fix?

I’m having the same issues with the same TV. Did you resolve the issue?
Posts: 7,189
Topics: 116
Kudos: 388
Solutions: 394
Registered: ‎12-23-2016

Re: NS-58DF620NA20 - Anyone have luck w/audio drop fix?

Hi, Trish6,

 

Have you attempted to insert and remove headphones from the headphone jack yet? That's been effective for several people.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎01-07-2020

Re: Insignia 58" fire TV edition intermittent audio issues

I am having the same problem with my Insignia 58” bought on Thanksgiving Day 2019z
Posts: 7,189
Topics: 116
Kudos: 388
Solutions: 394
Registered: ‎12-23-2016

Re: Insignia 58" fire TV edition intermittent audio issues

Hi, gkoolman,

 

As mentioned above, please try inserting a set of headphone in the headphone jack and removing them. That may help fix this. If it doesn't, please call Insignia support at (877) 467-4289 to see if we have any other ways to help out.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎01-08-2020

TV INSÍGNIA 58 SOUND MISSED

My television times are muted how I fix ?
New Member
Posts: 2
Registered: ‎05-22-2017

Re: Insignia 58" fire TV edition intermittent audio issues

Thanks so much for posting this recommendation. Inserting headphones in the headphone jack worked perfectly. Thanks again 🙏🏻🙌