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Posts: 1,234
Topics: 54
Kudos: 259
Solutions: 140
Registered: ‎01-13-2015

Re: Insignia 58" fire TV edition intermittent audio issues

Hey JB,

 

Are you using any external devices with the TV? For example, if you have a Blu-ray player connected to the TV with an HDMI cable, and you're using a soundbar that's connected with an optical cable, that alone creates four potential causes for sound issues: two devices and two cables.

 

If you do have devices connected, does the issue occur with all devices or just one/two? Have you tried swapping any of the cables or using the built-in speaker on the TV?


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


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New Member
Posts: 3
Registered: ‎12-17-2019

Re: Insignia 58" fire TV edition intermittent audio issues

Hi, Thanks for the response.

I'm using the inbuilt speaker on the TV. Absolutely no external connections. 

Posts: 1,234
Topics: 54
Kudos: 259
Solutions: 140
Registered: ‎01-13-2015

Re: Insignia 58" fire TV edition intermittent audio issues

Hmm, okay. Out of curiosity, what's the model number of your Insignia™ TV? You may want to call Insignia™ Support at 877-467-4289 to see if they're aware of the issue and have any workarounds; otherwise, it may be best to schedule a service appointment with Geek Squad.


I am a former Best Buy employee. While here to help, the opinions presented by me on this site do not represent the views or decisions of Best Buy and its affiliates. Authorized company representatives identified with -BBY after their names are able to address specific concerns or inquiries in greater detail.


Remember to Kudo a post if you like it, or Accept As Solution if it answers your query!

Posts: 7,189
Topics: 116
Kudos: 388
Solutions: 394
Registered: ‎12-23-2016

Re: Insignia 58" fire TV edition intermittent audio issues

Hi, johnkeerthipaul,

 

Thanks so much for your question. Sam15 is right on, here. Your first step will be to call Insignia support at (877) 467-4289. From there, we may be able to find a solution, or we may refer toy to Geek Squad.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎12-30-2019

Re: Insignia 58" fire TV edition intermittent audio issues

Hey,

Did you manage to solve the problem? I bought the same TV this black friday and it has the exact problem.

New Member
Posts: 3
Registered: ‎12-17-2019

Re: Insignia 58" fire TV edition intermittent audio issues

It seems like the mother board was detecting a pseudo 3.5mm jack in the aux port that's cutting out the audio intermittently. I inserted headphone jack for a second and removed it.it seemed to fix the issue, but I had another issue with the TV. It's not finding many apps like Disney+, Hulu, etc. I had a tech take a look at it from geek squad. They said that the main board needs to be replaced. They will do it later this week.
Posts: 7,189
Topics: 116
Kudos: 388
Solutions: 394
Registered: ‎12-23-2016

Re: Insignia 58" fire TV edition intermittent audio issues

Hi, johnkeerthipaul,

 

Thanks for letting us know that this helped out with your audio issues. That's a great potential solution. I'm sorry there are other problems with your board, but hopefully that suggestion will at least help some other folks out if they run into this issue.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 6
Registered: ‎12-31-2019

Re: NS-58DF620NA20 - insignia 58" fire tv intermittent sound issues

I have the same problem. It's just random. Insignia 58" Fire TV edition. Any luck with the support?
Posts: 7,189
Topics: 116
Kudos: 388
Solutions: 394
Registered: ‎12-23-2016

Re: NS-58DF620NA20 - insignia 58" fire tv intermittent sound issues

Hi, aasswwiinn,

 

We've had some folks have success inserting a headphone cable into the headphone jack in the back of the television, then removing it. That may be a simple fix for you.

 

If that doesn't work, please call Insignia support at (877) 467-4289 and we'll see what other options we have for helping out.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎01-03-2020

NS-58DF620NA20 - Anyone have luck w/audio drop fix?

I purchased the Insignia 58" Class - LED - 2160p - Smart - 4K UHD TV on Black Friday special.

 

The sound quits working out of nowhere. Sometimes for a few seconds, sometimes for a few minutes 

and sometimes for indefinite amount of time no matter how many times I power on/off or do a reset.

 

I've seen several posts/questions about this issue, but no definitive fixes.

 

Is there anyone out there who knows a good fix for this issue, or is it an ultimate return for refund

since this seems to be a model only made for Black Friday so now there are no even exchanges

available?

 

Only other option, I've been told, is  exchange for different make/model and pay price difference which

negates the great deal on this item?  - - -  Only purchased for Black Friday price, not because I needed

a new TV.