Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 1
Registered: ‎01-07-2020

Insignia 55" fire tv has suddenly stopped Syncing audio.

Insignia 55" fire tv has suddenly stopped Syncing audio. Voice is about 5 words behind the picture. I've restarted and reset modem, tv etc.
Highlighted
Posts: 555
Topics: 42
Kudos: 122
Solutions: 25
Registered: ‎10-19-2017

Re: Insignia 55" fire tv has suddenly stopped Syncing audio.

Hi there, Dianne2150,

 

Welcome to our Best Buy community forum! Watching something on TV is a great way to get through the winter weather, but I can imagine it would be less enjoyable when the audio isn't syncing up with the video! That's not the experience we wanted for you, but we appreciate you taking the time to bring this to our attention.

 

Sounds like you've already tried some great ideas, so I'm sad to learn they didn't fix the issue. If you haven't already, I recommend reviewing our troubleshooting steps outlined in the article Home Theater Troubleshooting Guide. It's full of tips that help correct common TV issues that can come up, so hopefully one of those steps will correct the delay between the audio and visual.

 

If you give those a try but are still having trouble getting them synced, can you provide me with the model of your Insignia TV so I can look into this further?

 

Cheers,

Elle|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 1
Registered: ‎01-25-2020

Re: Insignia 55" fire tv has suddenly stopped Syncing audio.

Hi,

What worked for me was clearing cache on all apps under settings and right after doing a device reset under settings as well. Not a power shutdown reset but reset under settings.