09-25-2020 01:36 PM
I bought this insignia TV (Model:NS-55DF710NA19) a few months ago and am gernerally very happy with it with one large exception. I play my tv through a sonos beam connected to HDMI. Whenever I turn my TV off and back on, it has disconnected from the soundbar and is silent. The only solution I have found is unplugging the tv and plugging it back in. I am hoping for a better solution as this is tedious and inconvenient.
09-26-2020 05:11 PM
Welcome to our community, skraps11.
It sounds like this might be a handshake issue between the TV and sound bar. I would recommend turning the TV on and once it has full started up, turn on the sound bar.
If that isn't successful and the problem persists, I recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting your TV and sound bar connection.
I hope this helps. Thank you for writing to us.