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Registered: ‎03-08-2021

Insignia 55' Amazon Fire TV - no home page

Insignia™ - 55" Class LED 4K UHD Smart Fire TV EditionTV - purchased Jan 2021

 

Twice this weekend I had to do a "Hard" reboot of my tv to get to Home screen showing apps.  Twice when we turned on tv it was a blank screen (No Apps or graphics at all). 

verified power/wifi all functioning as expected

1 - turned off TV

2 - unplugged and counted to 10

3 - retried and worked.

 

Surely this is not expected behavior and I should not need to do this multiple times in same day to simply watch TV.  Purchased in January and no problems prior to this.  Please advise

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Registered: ‎11-29-2016

Re: Insignia 55' Amazon Fire TV - no home page

Hello, choemeke,

 

Welcome to our community forums.

 

You’ve done everything possible to troubleshoot the issues. I would recommend you contact Insignia for further assistance at (877) 467-4289.

 

All the best!

Andy|Social Media Specialist | Best Buy® Corporate
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