12-04-2019 08:26 PM
12-05-2019 10:01 AM
Welcome to our community.
I'll be happy to look into this for you if you will please reply with your TV model number.
I look forward to hearing from you.
12-05-2019 11:28 AM
Thank you for sharing the requested information.
For this issue, I would recommend contacting Insignia Support at (877) 467-4289 for assistance with troubleshooting in real time.
I hope this helps. Thank you for writing to us.