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New Member
Posts: 1
Registered: ‎09-02-2021

Insignia 50inch Fire TV Picture menu limited

Hi, I just got a 50 inch Insignia FireTV (NS-50DF710NA21).  Most features working well.  However when I go to the TV settings>Picture> I can only highlight "Reset" and "Backlight."  Contrast, Brightness, Color, Tint, Sharpness are all greyed out and no matter what I push on the remote, I can't access them.  

Any suggestions?  Thank you so much.

Posts: 18,381
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Registered: ‎09-29-2008

Re: Insignia 50inch Fire TV Picture menu limited

Welcome to our community, Cavgirl.

 

For this query, I recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting your TV and home theater connections in real time.

 

I hope this helps. Thank you for writing to us.

John|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎11-18-2021

Re: Insignia 50inch Fire TV Picture menu limited

I had the same problem. Short answer for me was the I needed to go to the Settings Menu icon on the Home scrreen and not use the remote's Settings button. The remote only gave me the limited menu while the Home > Settings icon gave the full menu.