09-02-2021 09:21 PM
Hi, I just got a 50 inch Insignia FireTV (NS-50DF710NA21). Most features working well. However when I go to the TV settings>Picture> I can only highlight "Reset" and "Backlight." Contrast, Brightness, Color, Tint, Sharpness are all greyed out and no matter what I push on the remote, I can't access them.
Any suggestions? Thank you so much.
09-05-2021 05:46 PM
Welcome to our community, Cavgirl.
For this query, I recommend contacting Insignia Support at (877) 467-4289 for assistance troubleshooting your TV and home theater connections in real time.
I hope this helps. Thank you for writing to us.
11-18-2021 04:03 PM
I had the same problem. Short answer for me was the I needed to go to the Settings Menu icon on the Home scrreen and not use the remote's Settings button. The remote only gave me the limited menu while the Home > Settings icon gave the full menu.