09-05-2020 09:32 AM
09-05-2020 04:57 PM
Welcome to our community, Mandeyjean.
Generally speaking, the only remote control guaranteed to work with a TV is the one that came in the box with it.
For this concern, I recommend contacting Insignia Support at (877) 467-4289 for further assistance. They should be able to help with your TV setup and with acquiring a replacement remote control if necessary.
I hope this helps. Thank you for writing to us.