11-14-2020 08:11 AM
I have an insignia 43" fire edition that goes to sleep after 15 minutes. I have gone through every setting, have adjusted sleep timer, there is no "off" under sleep timer. Adjusted screen saver option to "never" turn on. I am using it as a menu for my food truck so I use a usb .jpeg. Is there a setting that is making it think it's been idle for 15 minutes? Can't find that setting if so.
11-15-2020 04:01 PM
Welcome to our community, sashlio16.
It sounds like you've been very thorough in your troubleshooting. Since these steps didn't net success, I recommend contacting Insignia Support at (877) 467-4289 for further assistance with your TV.
I hope this helps. Thank you for writing to us.